Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. It allows you to target your content so that you can interact and develop relationships with customers in each of your locations. What does social media marketing mean?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

MARCH 20, 2023

A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. In this article, we’ll show you how to create an effective social media strategy that is goal-oriented, audience-focused, content driven, and measurable.

Social Media 52

Social Media Brand Values Brands Measurement 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start! Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

BirdEye

FEBRUARY 23, 2024

An enterprise can optimize its external communication by aligning it with its brand values, ensuring consistency and authenticity. Did you know: Birdeye integrates with 3,000+ CRM software to make your customer experience management even easier? Why is setting communication goals important in business?

Communication 64

Communication Multi-Channel Culture Social Media 64

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Purposeful Leadership: Leaders operate consistently with a clear set of values. So let’s start! Image by Retently.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64