Brands, Call Center, Customer Engagement and Guest Experience

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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

FEBRUARY 7, 2017

Here are five ways hospitality leaders and/or IT decision makers can begin building a successful digital strategy: Extend customer communications beyond the call center: Customer relationships are shaped across every business unit at every touch point, so why quarantine communications within the call center?

Hotels

Hotels Guest Experience Hospitality Travel

What’s Your Signature? The Importance of Defining Brand Moments

Michelli Experience

NOVEMBER 14, 2017

When I was asked to do a TEDx talk about a year ago, I keyed in on the message that your brand (be that your individual brand or your corporate brand) is little more than “what people say about you when you are not around.”. Of all things for which Ed is known, “signature baseballs” is a substantial element of his brand.

Brands

Brands Hotels Magazine Leadership

CXDNA Update

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

What’s Your Signature? The Importance of Defining Brand Moments

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