The Loyalty Gap: The Difference Between Repeat Customers and Loyal Customers
ShepHyken
MARCH 14, 2023
I’ve covered different gap concepts in the past, and it’s time to add yet another to the list, and that is the Loyalty Gap. By the way, this is a perfect time to mention International Customer Loyalty Month, which happens every year in April. It is a time to focus some extra care and attention on your loyal customers.
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