Top 5 Customer Service & CX Articles for Week of March 4, 2024
ShepHyken
MARCH 4, 2024
And just as important, is to understand what customer experience is not, which Annette also shares. The 2024 United States Consumer Trends Index Report uncovers several notable differences brands must consider. My Comment: If you follow consumer trends, you know that customer loyalty is “up for grabs.”
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