Remove Brands Remove Loyalty Programs Remove Omnichannel Remove White Paper
article thumbnail

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. are more inclined to buy from brands that have a mobile-responsive customer support portal. Remember: Think proactively.

article thumbnail

4 Things to Consider When Mapping Your Digital Customer Journey

Comm100

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. The same report reveals that 79% of millennials are more inclined to buy from brands that have a mobile-responsive customer support portal.