Call Center Competitive Advantage Lifetime Customer Omnichannel 
Bold360
MAY 26, 2020
By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e., omnichannel engagement) across the entire customer journey. Why is Customer Experience (CX) so important?
SurveySensum
JULY 14, 2020
Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Analyst at ICMI, and Call Center Leader at Deloitte.
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