CloudCherry

DECEMBER 1, 2018

This loyalty translates to an insanely high Net Promoter Score (NPS). Using CloudCherry, Nymeo collects member feedback from five touchpoints: New Account Creation, Branch or Website. Call Center Transaction. Across each of these touchpoints, their focus on closing the loop with members.

NPS 225

NPS Net Promoter Score Banking Touchpoint 225

CloudCherry

NOVEMBER 9, 2018

This loyalty translates to an insanely high Net Promoter Score (NPS). Using CloudCherry, Nymeo collects member feedback from five touchpoints: New Account Creation, Branch or Website. Call Center Transaction. Across each of these touchpoints, their focus on closing the loop with members.

NPS 150

NPS Net Promoter Score Banking Touchpoint 150

Bold360

MAY 26, 2020

In its broadest meaning, customer experience is the subjective impression (always viewed from the customer’s perspective) a brand makes from the totality of interactions, resulting in how a customer thinks of a brand across every stage, channel and touchpoint of the customer journey. omnichannel engagement) across the entire customer journey.

Customer Experience 52

Customer Experience Net Promoter Score NPS Touchpoint 52

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. Traditionally, personalization at each touchpoint falls under the purview of the touchpoint owner.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

Clarabridge

OCTOBER 20, 2017

The Clarabridge solution for Consumer Goods helps you to listen and understand feedback across consumer interaction points, so you can identify unmet needs or aspirations to drive product innovation, increased retail sales, reduced operational costs, an improved consumer experience, and ultimately a competitive advantage.

Consumers 40

Consumers Net Promoter Score Multi-Channel Retail 40

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

Chattermill

JUNE 3, 2019

Net Promoter Score (NPS). Net Promoter Score (NPS) measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from 0-100, a higher rating is desirable. For more information on NPS read our guide to Net Promoter Score here.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85