CEM Insights: When it comes to Omni-Channel Consistency, the Customer is Always Right
Responsetek
MAY 3, 2018
However, your company must be operati onally ready to absorb and process tremendous volumes of data, obtain acti onable insight and then distribute it to the frontline, where they are empowered to take correcti ve acti on with the customer in questi on. 3 Steps to Establish an Omnichannel Listening Strategy. Vice President Sales, ResponseTek.
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