Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
BlueOcean
AUGUST 27, 2020
From your kid’s first day of school to your epic summer travel plans to your favorite team’s season tickets. And, of course, your company’s plan to launch a new outsourced customer care program. Your customers are already struggling with the times, and now you’re thinking about overhauling the customer care process?
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