ClientSuccess

JANUARY 11, 2023

Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI. Teach customers about your product or service and invite them to participate in educational events. Make sure everyone is on the same page by over-communicating when necessary.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

GetFeedback

JULY 19, 2019

But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. Communicate how you will measure success. Your customers are talking about you on social media, in user groups, and at events.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Totango

FEBRUARY 28, 2020

At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. Analyzing customer success metrics. Analyzing Customer Success Metrics. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

Totango

AUGUST 8, 2021

Offer Relevant Communications. Build a Customer Community. You can follow their progress by tracking customer success metrics that accurately measure product usage. Offer Relevant Communications. Every communication should be relevant to the customer’s needs and situation to be of value. Proactively Provide Value.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customers 118

BirdEye

JUNE 27, 2024

A regular Twitter audit helps businesses set the right marketing goals and marketing KPIs, run targeted campaigns to improve ROI, gauge customer sentiment, and revise marketing strategy based on the audit results. For example, if you don’t audit your Twitter profile, you may end up setting a metric of 10000 follower count increase.

Social Media 52

Social Media Metrics Advertising ROI 52

Optimove

FEBRUARY 13, 2024

These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention. Communicate with them at an optimal time by activating a website pop-up as follows: Engage customers for a compelling experience on a brand’s website or app. Reactivate churned customers upon website visit.

Download 59

Download Return on Investment Loyalty ROI 59

Second to None

MARCH 14, 2018

That said, measuring the return on experiences and events is far from impossible, and by learning how to do so, marketers can justify their expenses to the C-suite while improving the effectiveness of their campaigns. Not every great experience makes a great experiential marketing event. Executing a Memorable Event.

ROI 54

ROI Events Social Media Return on Investment 54

BirdEye

APRIL 25, 2023

Participate in local events 17. Make it easy by providing direct links to your review pages on emails, texts, and other forms of customer communication. And be sure to collect and analyze the metrics to measure ROI. Collaborate on joint promotions, events, or shared spaces to reach more local customers.

Seminar 89

Seminar Social Media Advertising Workshop 89

Gravy Analytics

JULY 12, 2019

Location data tracks where people go and what events they attend. Each location a consumer visits and event they attend provides valuable information about what that person is interested in – and what they may purchase next. See how L’Oreal achieved 320% ROI using location data to reach women interested in beauty.

Advertising 40

Advertising ROI Automotive Entertainment 40

Totango

SEPTEMBER 22, 2020

Offer Relevant Communications. Build a Customer Community. You can follow their progress by tracking customer success metrics that accurately measure product usage. Offer Relevant Communications. Every communication should be relevant to the customer’s needs and situation to be of value. Proactively Provide Value.

Customer Engagement 99

Customer Engagement Engagement Customer Journey Customer Success 99

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 1 – Look Deeper than Surface-Level Metrics. 2 – Connect ROI to Growth. Co-op Financial is essentially a B2B, to C company.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), The ROI of Testing Pre-Release Products with Centercode. Understanding Tester Engagement Through Metrics (Cheat Sheet + Worksheet).

2020 75

2020 2021 Webinar ROI 75

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It provides customized templates, advanced targeting options, A/B testing, and real-time statistics to improve performance and ROI.

E Commerce 52

E Commerce User Experience Advertising ROI 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution enable omnichannel communication within the contact center?

Contact Center 52

Contact Center Return on Investment ROI Demo 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution enable omnichannel communication within the contact center?

Contact Center 52

Contact Center Return on Investment ROI Demo 52

Optimove

JULY 12, 2023

Event invitations: Clients can sign up to receive text messages with event details, RSVP options, and reminders. By law, marketers must gain explicit consent from customers or subscribers before sending marketing communications. Other communication channels are barely checked compared to text messages.

Marketing 52

Marketing Events Download Return on Investment 52

Totango

JANUARY 30, 2020

CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product. That having been said, research supports the fact that customer experience, satisfaction, net promoter score, and other metrics are all higher/better when owned by CSMs. Keeping Customer Goals in Mind.

Customer Success 71

Customer Success Management Net Promoter Score Metrics 71

BirdEye

MARCH 24, 2023

The objective of any marketing strategy development is to identify consumers in need of products or services the company offers and the efforts to initiate communication with those customers and build relationships that lead the consumer to buy that product or service. They must have well-developed written and verbal communication skills.

2023 89

2023 Return on Investment Social Media Sales 89

BirdEye

FEBRUARY 13, 2024

Implementing effective communication strategies for chiropractor marketing Utilize multichannel communication: Stay in touch with your patients through different methods like emails, text messages, and online chats. This builds a stronger community and increases engagement. Use SEO to enhance online visibility.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

Totango

JANUARY 30, 2020

CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product. That having been said, research supports the fact that customer experience, satisfaction, net promoter score, and other metrics are all higher/better when owned by CSMs. Keeping Customer Goals in Mind.

Customer Success 63

Customer Success Management Net Promoter Score Metrics 63

Quadient

MAY 21, 2021

You’re overhauling CCM, investing in customer communications solutions to transform customer experience and gain a competitive edge. You’ve spent the last three quarters researching, line-iteming – and securing - the budget and creating the metrics. What is the file size allotted for a “normal” communication? .

Demo 52

Demo Metrics Social Media Communication 52

Natalie Petouhof

MARCH 15, 2016

Mobile intranet enhancements: The latest update to Jive Daily encourages visual storytelling by allowing users to take or add a photo from their mobile devices and share it directly into their community. Near-term feature enhancements include localization, enhanced metrics, additional enterprise security requirements and image collections.

Healthcare 40

Healthcare ROI Events Document 40

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Contact Center 52

Contact Center White Paper 2021 2022 52

ClearAction

OCTOBER 25, 2022

Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Applaud: how you celebrate CX progress inspires and rewards all of the above.

Sports 71

Sports 2009 2022 Financial 71

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

2019 75

2019 E-support Chief Customer Officer Events 75

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. To measure customers’ sentiment and gather their emotional context throughout their journeys. To uncover the ‘why’ behind customer behavior.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. By leveraging these networks, real estate professionals can enhance their online presence, connect with relevant audiences, and increase their marketing ROI.

Social Media 59

Social Media Sales Advertising Connections 59

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Excellent communication and listening skills. These tasks are impossible without communication skills that can traverse subject matter, message, and audience.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Unfortunately, in some places, there’s still a lack of trust in the metrics and cost-benefit analysis that experience officers are putting against investments they’re proposing to the C-Suite.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. Just two years ago (has it really been two years?!),

Entertainment 98

Entertainment Customer Success Events Telecommunications 98

ClearAction

SEPTEMBER 29, 2016

ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI. For marketing teams, Marketing Future Forum is collaborative platform with a suite of tools and services that help drive velocity and opportunity metrics.

Customer Experience 66

Customer Experience Customer Experience Professionals ROI B2C 66

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Demonstrated ROI – does the customer have proven results?

Marketing 64

Marketing Webinar Reference Events 64

SurveySparrow

AUGUST 13, 2020

We already know emails are cheap, essential, and useful communication tool in our everyday life. Then let me break this to you for every $1 spent email will give you a $44 ROI. Then let me break this to you for every $1 spent email will give you a $44 ROI. This action can be signing up for an online event, webinar, sales, etc.

ROI 95

ROI Measurement Marketing Engagement 95

BirdEye

MARCH 17, 2023

In other words, social monitoring requires two-way communication involving followers whereas social listening exclusively services the business side of things. Companies can use this information to learn from their rivals’ successes and failures, which can influence the direction of upcoming campaigns or events.

Social Media 94

Social Media Feedback Brands Insights 94

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down. 84% of U.S.

Social Media 88

Social Media Management Multi-Channel ROI 88

BirdEye

MAY 8, 2023

Networking events In-person prospecting still plays a role in lead generation and sales strategies. Start by researching networking events and trade shows you could attend, focusing on those meet-ups that make sense to your business. Don’t forget to follow up with prospects after the event. response rate.

Sales 52

Sales Social Media Multi-Channel Events 52