Competitive Advantage Customer Focused Customer Satisfaction Customer Service Training 
ShepHyken
MARCH 25, 2019
My Comment: A company that is known for its amazing customer service has it baked into its culture. This article covers three foundations that are the root of a customer-focused culture; purpose, promise and values. My Comment: I’m a big believer in the concept of a convenient and simple customer experience. (I
ShepHyken
APRIL 22, 2019
As Bill Patterson, Salesforce Service Cloud’s GM and Executive VP would say, “Never before has it been more important to rid the world of bad customer service experiences.” Leadership must recognize that service transformation is a “competitive must” and a strategic asset. by Mohamed Latib, Ph.D. . (CX
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ShepHyken
MARCH 16, 2020
(ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Here are ten strategies to adopt if you want your customers to be loyal to your brand. My Comment: “People often confused customer satisfaction with customer loyalty, but the two are very different.”
ShepHyken
SEPTEMBER 18, 2017
(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: This article is about the importance of a customer-centric culture. Follow on Twitter: @Hyken.
ShepHyken
MARCH 16, 2020
(ASBN) Building customer loyalty takes time and effort, but the reward is guaranteed sales. Here are ten strategies to adopt if you want your customers to be loyal to your brand. My Comment: “People often confused customer satisfaction with customer loyalty, but the two are very different.”
Storyminers
JULY 6, 2020
He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.
ShepHyken
JANUARY 24, 2022
5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Learn how to ensure customer satisfaction despite supply chain disruptions. My Comment: Personalization can give you a competitive advantage. It can cause customers to come back. It can even create loyalty.
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