Connections Customer Care Customer Expectations Customer Service Training 
InteractionMetrics
AUGUST 14, 2024
The Four Key Dimensions of Customer Service No matter what your use case is, all customer service interactions can be broken down into four core dimensions: Differentiation, Information, Connection, and Efficiency. Connection: How well do your customer service staff engage your customers?
ShepHyken
AUGUST 15, 2016
My Comment: There have been many lists shared about how to be more effective with social customer care. Using social media channels to connect one-on-one with customers is a powerful social media customer care strategy. This is reactive customer service. Follow on Twitter: @Hyken .
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ShepHyken
AUGUST 13, 2018
Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Traditionally customers called. Your customers expect it, so don’t fight it.
Win the Customer
NOVEMBER 14, 2016
For one, it offers an easier way to connect with customers and keep abreast of what’s happening in your marketplace. Remember when customers were limited to using the telephone if they wanted to contact businesses? Whatever industry you’re in, you simply must have a social media presence these days.
ShepHyken
AUGUST 5, 2019
(Gallup) Our work with clients has shown that there are three core strategies to continue to optimize emotional connections as customers go digital. Love this line that in today’s digital world… “Your customers will experience less brick and more click.” My Comment: Another list of three ideas. Follow on Twitter: @Hyken.
Comm100
OCTOBER 11, 2017
Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.
Stella Connect
JANUARY 25, 2018
If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. Frustrated customers, or customers who want to connect with someone who can help with purchase decisions, will consume more of agents’ time on the front line. “
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