InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. The VoC represents the collective feedback, opinions, and expectations of customers across various touchpoints and interactions with a business.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends.

Social Media 260

Social Media 2024 Document Insights 260

InMoment XI

SEPTEMBER 17, 2024

Proactive Engagement At some point in the customer journey, your customers will connect with you. Meanwhile, targeted ads on Google and social media bring additional products to their attention. This may include a free trial, demo appointment, payment, or other points. References Gartner.

Customer Journey 260

Customer Journey Customer Journey Mapping Net Promoter Score 2024 260

InMoment XI

JULY 1, 2024

By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace. The key is to connect customer experience data from every touchpoint and channel for a complete view of the customer journey.

Social Media 260

Social Media Healthcare Retail Insights 260

InMoment XI

JANUARY 4, 2024

When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value. Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Demo Entertainment 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. And this is where gathering customer feedback becomes a crucial aspect of the journey. Seriously, it’s a game-changer!

Retail 52

Retail Loyalty Connections Loyalty Programs 52

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 260

Hospitality Call Center Retail NPS 260

InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Schedule a demo today! Multichannel strategies, on the other hand, may involve using multiple channels independently.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

InMoment XI

FEBRUARY 12, 2024

The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback. Here are the three main elements of integrated CX: Ability to connect data from everywhere Richer insights Smarter Actions 1.

NPS 260

NPS Net Promoter Score Effort Score ROI 260

SurveySensum

DECEMBER 4, 2023

Collecting customer feedback is one thing, but understanding how to use it can take time and effort. Many businesses gather feedback but need help figuring out what to do next. So, how do you make sense of all this customer feedback and transform it into actionable improvement? Ready to dive in and make your feedback count?

Feedback 52

Feedback Social Media Net Promoter Score Culture 52

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Customer Journey Mapping Social Media 52

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? Watch the Free Demo Now.

Social Media 101

Social Media Brands Multi-Channel Demo 101

SurveySensum

DECEMBER 13, 2023

Multiple things can help you improve product description and customer feedback is one of them. Customer feedback refers to the insights provided by your customers about your product, service, or overall brand. However, tailoring your product descriptions according to the feedback of customers requires following the right approach.

Feedback 52

Feedback Social Media 2007 Demo 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback. Here are the 10 best customer feedback tools.

Feedback 52

Feedback 2024 Multi-Channel NPS 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Feedback 52

Feedback 2024 Demo Social Media 52

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Manually analyzing this feedback can be time-consuming and prone to human biases. Table of contents How is AI used in customer feedback analysis? This is where AI helps.

Feedback 88

Feedback Insights Social Media E-support 88

SurveySensum

NOVEMBER 16, 2023

Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth. And with a strong website feedback tool , you can engage with users, even when they’re not visible. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Social Media E Commerce User Experience 52

SurveySensum

OCTOBER 20, 2023

By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. This powerful mechanism empowers product developers to gather, analyze, and act upon feedback from users and stakeholders. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Feedback 52

Feedback Social Media Customer Retention Customer Satisfaction 52

Thematic

OCTOBER 3, 2022

It's easy to acknowledge the immense value of customer feedback. But it can be really challenging to analyze and best utilize your feedback, especially if you're dealing with large volumes of data. Here's where feedback analytics software is your friend. Five reasons to invest in feedback analytics 1.

Feedback 71

Feedback Social Media Metrics Customer Centricity 71

BirdEye

SEPTEMBER 10, 2024

We’ll also explore the differences between B2B and B2C funnels, the role of social media, and how to avoid common pitfalls. With the rise of digital channels, social media, and real-time communication, businesses must adapt their strategies. Birdeye’s social media management software helps you dominate this stage.

Marketing 59

Marketing Social Media B2C B2B 59

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 59

Social Media Sales Advertising Connections 59

Inbenta

AUGUST 23, 2024

If you’re a business owner, you’ve probably experienced the exponential growth in the number of interactions you’re having with your customers — across all channels, from email to social media. These interactions should be considered an opportunity to gather feedback and improve the overall customer experience.

Interaction 52

Interaction Social Media Call Center Travel 52

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

SurveySensum

OCTOBER 16, 2023

Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. Positive feedback will not only boost your confidence but can even be leveraged to increase the overall effectiveness of your event. You can send the survey to attendees via email, social media, or text message.

Events 52

Events Feedback Social Media Consumers 52

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Feedback 52

Feedback Multi-Channel Customer Insights Customer Satisfaction 52

BirdEye

NOVEMBER 30, 2023

Understand what makes them work and what issues customers have with them, analyze their reviews and ratings, and monitor their marketing campaigns on social media. This makes it critical for travel agencies to build a strong presence on social media and influence potential clients to choose them.

Travel 100

Travel Marketing Social Media Hotels 100

SurveySensum

OCTOBER 6, 2023

This time the response rates improved, but feedback remained vague and generic. They started by launching a subtle feedback button in the app’s menu, allowing users to access the survey at their convenience. Users who had a chance to use the app and explore the new features were more inclined to provide relevant feedback.

Feedback 52

Feedback Social Media Interaction Touchpoint 52

BirdEye

MAY 13, 2024

Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Develop an effective advertising strategy Social media managers often start by optimizing the target audience for the campaign to run impactful ads without overspending.

Insights 64

Insights Social Media 2024 Multi-Channel 64

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

BirdEye

JUNE 27, 2024

Call it X or Twitter; it is a social media platform that no business can afford to miss. A Twitter audit is the process of reviewing your Twitter account’s performance to determine whether it’s meeting social media and brand goals and expectations. i Check out our free social media audit template !!

Social Media 52

Social Media Metrics Advertising ROI 52

SurveySensum

AUGUST 12, 2024

By having a direct link you can easily share it on multiple platforms like your website, social media channels, email, SMS, and much more to encourage customers to leave reviews hassle-free. Are you maximizing your chances of collecting valuable feedback? Enhance your feedback collection strategy with engaging pop-ups today.

Social Media 52

Social Media Demo Feedback Customer Satisfaction 52

BirdEye

AUGUST 9, 2024

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. It is the most trusted AI-first platform for reputation and social media management.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

BirdEye

OCTOBER 11, 2023

Use social media polls to discern whether your customers prefer human or AI interactions and how often they want to receive communication from you. Prioritize your digital marketing strategy by using social media to connect with clients, creating educational content, and utilizing automation to ensure a streamlined process.

Insurance 108

Insurance Customer Experience Social Media Omnichannel 108

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. In this post, we'll discuss six ways that feedback analytics can help product managers build better products!

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

SurveySensum

MARCH 21, 2024

– By gathering, segmenting, and analyzing data from customer feedback. And the way to gather all this data and feedback – an efficient and hassle-free customer feedback tool. This enhances customer engagement and builds stronger connections with your audience.

Social Media 52

Social Media Competitive Advantage Retail Automotive 52