Contact Center Customer Care Customer Journey Multi-Channel 
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. The modern customer journey is complex and constantly evolving.
BlueOcean
NOVEMBER 29, 2023
We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients. TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX).
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NICE inContact
JUNE 27, 2017
With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.
COPC
FEBRUARY 19, 2016
This is especially true when it comes to providing customer service. Customers are still calling into the contact center to resolve many issues. utilize multiple channels, including self-service options. The use of multiple channels is not the whole story.
Magellan Solutions
NOVEMBER 10, 2021
Your handy guide to the differences between contact center and call center in customer support outsourcing. In regards to customer support outsourcing , people often cannot distinguish the difference between a contact center and a call center. Contact Center Versus Call Center: Which is Which.
Thematic
AUGUST 29, 2024
Listening to your customers is now more important than ever. According to a recent McKinsey report , improving customer care is the fastest-growing priority for customer care leaders. And Voice of Customer (VoC) programs are among the most effective tools in the box. What methods will you use?
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
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