Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make customer service training an ongoing effort.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Better to schedule group training sessions instead (see below for more on customer service training tips). In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Here’s how to start laying that new cultural foundation, brick by brick.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Better to schedule group training sessions instead (see below for more on customer service training tips). In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Have a specific purpose for each customer service coaching session.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40