Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Customer experience is a new department , focus or strategy and leaders need a resource. Customer Journey Mapping. Customer journey mapping is often strictly defined, but it comes in many forms. The worst organizations never attempt to map the journey.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Second to None

JUNE 12, 2020

Conversations with employees are also necessary because they are the building blocks of your customer experience. Trust with employees ultimately funnels trust into your customers. As you map your customer journeys, ensure that your employees resonate with your brand. Who are they?

Customer Experience 62

Customer Experience Customer Service Representative Customers Customer Journey 62

Maru Group

JUNE 2, 2022

Based on this experience, Olga’s enthusiasm for the purchase was unsurprisingly diminished. While the retailer was working to make the customer journey a “total experience” they only managed a frustrating and inconsistent one at this point. It’s not enough to offer online ordering.

E Commerce 83

E Commerce E-support Retail Touchpoint 83

C3Centricity

SEPTEMBER 14, 2020

Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Study the digital and specifically the mobile customer journey to uncover friction, update ageing touch points and cater to mobile-first and mobile-only customers.

Retail 85

Retail E Commerce Apparel Transportation 85

C3Centricity

APRIL 29, 2020

Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Study the digital and specifically the mobile customer journey to uncover friction, update ageing touch points and cater to mobile-first and mobile-only customers.

Retail 73

Retail E Commerce Apparel Transportation 73

ijgolding

DECEMBER 11, 2014

So are the plaudits that Norwegian is receiving reflective of the experience? Norwegian’s website offers a wealth of insight into the strategy and culture of the business. Let me start with the online experience. It does what it needs to do, but does not offer the most intuitive of online user experiences.

Airlines 110

Airlines Customer Experience Travel 2014 110

Customer Alignment

APRIL 25, 2017

out of 5 from 1106 reviews, so it is a far from perfect experience for customers. The online and store customer experience certainly doesn’t appear to be ‘effortless, reliable and fun’ quite yet. How well is it positioned to design and execute a valuable customer journey of this order?

Customer Experience 40

Customer Experience Retail Leadership Customers 40