Clarabridge

JUNE 13, 2017

They inspired a culture of putting the consumer first. And they drove investment in technology platforms to better understand our consumers — breaking down silos, replacing aging technology, and providing a toolbox of agile and API-connected systems (yes, Clarabridge included!). And this is only the beginning!

ROI 40

ROI Net Promoter Score Return on Investment 2013 40

Lumoa

JANUARY 31, 2023

Voice of the customer: where to start? Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience NPS Touchpoint Customer Centricity 176

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

FEBRUARY 20, 2018

Not many of them understand that customer experience race is not a sprint, but a marathon. Second, you often have to work across functions, geographies or customer segments. If you want to bring customer voice into your organization, recruit a cross-functional team and consistently work on understanding the customer needs.

Customer Experience 150

Customer Experience NPS Touchpoint Customer Centricity 150

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

C Space

NOVEMBER 4, 2019

They’re also building relationships within the wider ecosystem in which they operate, such as manufacturers, franchisees, external business partners, and consulting and technology providers. In a sales-oriented culture like ours we sometimes craft a new product, get it to market, and then are shocked and amazed when customers don’t like it.”.

Insights 45

Insights Net Promoter Score Competitive Advantage Culture 45

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS 2003 Metrics 40

Russel Lolacher

OCTOBER 10, 2022

would also say that the evolution of measuring customer experience has been evolving. And once what was once only Net Promoter Score (NPS) has now evolved to much more and digs into the why someone will or won’t recommend. So we do have to get more efficient, we do need to use technology to help us simplify.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Improve your Net Promoter Score. And you can only do that with the right technology. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101