Mastering the Retail CX Landscape: A Deep Dive into NPS Trends
InMoment XI
SEPTEMBER 20, 2023
It’s the beacon that guides their actions and decisions, ensuring that every interaction with customers reflects their core values and promises. Promoters, Passives and Detractors in Retail: Over 50% of John Lewis and Ikea customers are enthusiastic Promoters, setting a high standard for customer satisfaction.
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