Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement
Bold360
APRIL 12, 2021
To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. As long as customers are getting the information they need quickly, they’re happy to adopt self-service approaches. The entire customer engagement ecosystem is shifting online. .
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