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Remove Customer Care Remove Customer Centricity Remove Customer Focused Remove White Paper
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7 Big Benefits of Giving Employees the Knowledge They Need

Tricia Morris

OCTOBER 22, 2015

Notes analyst Esteban Kolsky in a recent white paper , sales benefits from employee self-service knowledge by being able to provide prospects with immediate information, whether that’s the latest sales or marketing promotion, new product information, or for existing customers, the status of a service request or upgrade.

White Paper 104
White Paper 2015 Culture 2014 104
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Customer Experience Articles

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy : Exploring Success Factors. Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management.

Article 48
Article Customer Experience 2009 White Paper 48
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