Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Yet, there is little to show for it.

Customer Centricity 54

Customer Centricity Customer Journey Mapping Customer Experience Customer Journey 54

ProProfs Chat

MARCH 26, 2020

With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? . What is Customer Service Philosophy? A customer service philosophy is unique for every company.

Customer Service 52

Customer Service Customer Philosophy Customers Customer Centricity 52

Maz Iqbal

JULY 28, 2014

Customer Experience is more than a new name for the Customer Services function. CRM Customer Engagement Customer Experience Customer Philosophy Customer Service Social customer acquisiton customer conversations customer experience customer relationships customer retention customer-centric human to human'

Customer Philosophy 92

Customer Philosophy Customer Centricity Customer Retention Loyalty Programs 92

transcosmos Information Systems

MAY 18, 2015

Creating a positive customer experience goes beyond one company’s method of customer service. The manifestation of a remarkable customer experience is ingrained in the company’s culture. It is the atmosphere where your customer service team works in. Philosophy .

Culture 82

Culture Customer Experience Customer Philosophy Customer Centricity 82

Maz Iqbal

DECEMBER 30, 2014

Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? What about your investments in CRM systems and other technologies (e.g.

Leadership 59

Leadership Customer Philosophy 2015 Travel 59

Maz Iqbal

DECEMBER 27, 2014

What would you do if you were truly customer-centric and committed to putting the right customer experience (of walking) in place? One reason that so many can get away with claiming to be Customer Experience experts and/or gurus is that the term Customer Experience has been turned into an empty and usually misleading idea.

2014 99

2014 Customer Experience Customer Philosophy Fashion 99