Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement
Bold360
APRIL 20, 2021
Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. What questions are customers asking and how do they ask? That data is gold.
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