NetBase

APRIL 17, 2020

With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. So, what are beauty and fashion brands doing to stay top of mind with their well-established customer base?

Fashion 64

Fashion Brands Social Media Hospitality 64

Kitewheel

JANUARY 26, 2020

Retailers have been invested in customer engagement for some time now. In the retail world, engagement and positive experiences are necessary to keep consumers loyal. Because of the proliferation of retailers and eCommerce, customers have almost too many options for where to shop. Give Customers a Reason to Come Back .

Retail 52

Retail Engagement Customer Journey Entertainment 52

ProProfs Chat

FEBRUARY 22, 2019

To keep customers engaged, it is important for a loyalty program to focus on their needs & aspirations to ensure they feel satisfied in their relationship with a brand. So, focusing on making customer retention rate stay high can create a tremendous competitive advantage for a brand and lead them to growth.

Customer Retention 82

Customer Retention Engagement Rewards Programs Loyalty Programs 82

Experience Investigators by 360Connext

MARCH 12, 2015

Customizing experiences without effort – where will customers be able to flirt with different products without physically moving around? Wearable technology that’s more fashion than functional – the iWatch is just the beginning?? Find me on Twitter or reply to us here.

2015 215

2015 Customer Experience Fashion Social Media 215

West Monroe

NOVEMBER 18, 2021

Customers continue to rapidly expand their subscription service consumption while simultaneously underestimating what they spend on it. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services. These questions remain top of mind in the B2B SaaS market.

B2B 40

B2B Marketing B2C Consumers 40

West Monroe

NOVEMBER 18, 2021

Customers continue to rapidly expand their subscription service consumption while simultaneously underestimating what they spend on it. All of this speaks to an ever-expanding and changing market landscape for consumer subscription services. These questions remain top of mind in the B2B SaaS market.

B2B 40

B2B Marketing B2C Consumers 40

Experience Investigators by 360Connext

NOVEMBER 13, 2014

This type of valuable, contextual help for customers might be the reassurance they need to make a purchase. Using either digital signage or old-fashioned price tags, why not encourage customers in-store to learn more via the app or online, especially around those products which are searched the most?

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Retently

NOVEMBER 27, 2023

Focus on the core areas of the business Outsourcing your NPS processes would free up your time and enable you to focus on building your brand, invest in marketing, research and development, and move on to providing higher value to your product or service. Benefits of outsourcing your NPS process 6.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

Experience Investigators by 360Connext

MARCH 18, 2015

It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. This was my sixth visit to SXSW.

Interaction 275

Interaction 2015 Innovation Fashion 275

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite. billion in 2030.

Technology 59

Technology Tourism Travel 2030 59

Hello Customer

JANUARY 16, 2020

January typically is a month to forecast trends, and we believe customer retention will be an important one. And as fashion shows us, every trend returns at some point in time. But why spend all that money and put in all that effort to get new customers, just to see them leave not long after? But what if growth begins to stall?

Customer Retention 92

Customer Retention Fashion Customers NPS 92

CSM Magazine

APRIL 22, 2024

By fostering a close relationship between the tech team and contact centre staff, they can quickly identify pain points and develop solutions that simplify the customer journey. This agile approach allows them to stay ahead of the curve in a competitive market and differentiate themselves through a seamless user experience.

Omnichannel 52

Omnichannel Fashion Events Culture 52

CSM Magazine

JUNE 2, 2021

Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty White Paper Travel Fashion 52

Experience Investigators by 360Connext

DECEMBER 15, 2014

Regardless of segment, or customer spend, or even customer lifetime value , it’s imperative to treat all customers, future customers and former customers in a way that lets them know they matter. Sending a thoughtful thank you note to a first-time customer could be what makes them loyal for life.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

ReviewTrackers

FEBRUARY 5, 2018

Whether it’s in the form of a consumer-written blog post, a 5-star review, a YouTube video, an Instagram photo or story, or a social media comment, UGC can add great value to your marketing efforts and initiatives — and deliver results that aren’t always achievable using traditional brand-centric strategies and inauthentic advertising.

Marketing 56

Marketing Social Media Fashion 2018 56

Oracle

OCTOBER 2, 2019

The global ecommerce market continues to present a massive opportunity for retailers. According to eMarketer , the global ecommerce market is expected to grow by 20.7% As Marketing Land explains , one of the core benefits of visual search is its ability to reduce the friction between shopping intent and purchase decision.

Technology 87

Technology Social Media Fashion Retail 87

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. By adopting CX automation, businesses can enhance employee satisfaction, foster customer loyalty, reduce expenses, and drive revenue growth.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Russel Lolacher

JANUARY 25, 2021

This opportunity to engage personally with your audience (the public and industry stakeholders) in a very public and shareable forum, where other members of your audience can see how you respond to inquiries and challenges, helps lay the ground work for that one-on-one relationship but also to the greater audience.

Social Media 119

Social Media Government Fashion Engagement 119

Gravy Analytics

JULY 8, 2019

Anonymous mobile location signals, when properly cleansed, aggregated, and enriched, give marketers access to powerful offline insights. This data can be used to boost the performance of your ad campaigns, for competitive intelligence, and to improve your customer experience. What can marketers do with Persona data?

Fashion 82

Fashion Travel Consulting Events 82

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. A refer-a-friend program encourages your customers to refer their friends or family.

Reference 96

Reference Sales Social Media Brands 96

ProProfs Chat

JULY 18, 2019

Have you personalized your marketing strategy? I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. So, marketing ideas that were based on personalization made me think: why have I not thought of this before?

Marketing 61

Marketing Social Media Fashion Brands 61

Totango

JUNE 8, 2021

How do you measure engagement rate? KR: At Monster, we measure engagement rate by the number of people that actually click through the email. KR: At Monster, we measure engagement rate by the number of people that actually click through the email. From there, we decide which customer journey we put them down. . .

Customer Journey 117

Customer Journey E Commerce Webinar Communication 117

Joe Rawlinson

MAY 31, 2017

Research from Bain & Company shows that increasing customer retention rate by just 5 percent increases profits from 25 to 95 percent. But which customer retention strategies actually work? Dig into your marketing and sales data to determine when customers are buying and when they’re leaving your sales cycle altogether.

Customer Retention 98

Customer Retention Fashion Poor Customer Service 2016 98

Second to None

FEBRUARY 19, 2019

Whether it is product location, stock updates, nutritional facts, or product reviews, workers should act as reliable resources for customers. Data shows that 55% of people would not return to stores with poor customer engagement. [5] Today, many customers want an interactive experience at their grocery store.

Brands 73

Brands Rewards Programs Loyalty Fashion 73

SuiteCX

FEBRUARY 15, 2016

One of the most compelling reasons to conduct a journey mapping exercise is to get various employee representatives around the room, engaging with one another and finding ways to make positive organizational change. Customer Journey Mapping: Three Ways Journey Mapping Can Drive Employee Engagement. suitecx ©2015, suitecx Inc.

Engagement 40

Engagement Customer Journey Mapping 2015 Leadership 40

ShepHyken

NOVEMBER 10, 2017

Here’s how live chat simplifies the customer journey: 1. Proactively greets every website visitor. To improve visitor engagement and bring them closer to conversion, communication is essential. Busy lifestyles and hectic routines result in customers/visitors wanting support at a time convenient to them.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

Upstream Works

MARCH 3, 2023

While ChatGPT has made amazing inroads into natural language processing, the underlying technology still needs to be integrated into your specific business in the same fashion that an IVR had to. The same goes for any other vendor on the market. As a result, the same IVR reporting problem exists today with CAI.

Fashion 78

Fashion Customer Satisfaction Metrics Interaction 78

CSM Magazine

FEBRUARY 12, 2024

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical.

Customer Service 52

Customer Service 2030 Apparel Interaction 52

SurveySensum

JULY 24, 2023

The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.

Retail 52

Retail 2023 Customer Experience E Commerce 52

CSM Magazine

NOVEMBER 3, 2020

There is only so much slack customers are willing to give and their patience is wearing thin. Deloitte estimates that the market cap of scandal-hit companies can fall behind competitors by as much as 74% in the following two years. Staff, voters and customers remember those who have attempted to pull the wool over their eyes.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

TechSee

SEPTEMBER 26, 2018

The first bots were used in the finance industry more than a decade ago, automatically buying and selling equities based on key market indicators. It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC.

E Commerce 107

E Commerce 2025 E-support Fashion 107

NetBase

APRIL 9, 2020

Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer Customer Engagement Metrics Amplified. Marketing works best when you can make a personal connection. Let’s look at it in action.

Insights 60

Insights Brands Social Media Fashion 60

Eptica

MARCH 31, 2016

In competitive markets such as entertainment, with multiple companies selling the same or similar products failing to deliver accurate, responsive customer service will quickly hit the bottom line as consumers opt to purchase products from brands that deliver a far superior experience. Share this page on: Tweet.

Customer Service 49

Customer Service Entertainment 2015 Fashion 49

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base. 73% of social media marketers believe social media is effective for their business. 84% of U.S. adults between 30-49 years old.

Social Media 88

Social Media Management Multi-Channel ROI 88

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Optimove

APRIL 8, 2020

Subscribe to our daily live steam for updates and analysis on Marketing Amid Corona. Instead, we must pedal on and talk to our customers. What content engages them. It’s the perfect example of a brand reaching out to their customer base to promote positive social media engagement amid the coronavirus pandemic.

Sports 52

Sports Travel Fashion Events 52

CSM Magazine

MARCH 16, 2023

Given the potential to leverage customer analytics for tackling unknowns in contact centres and boost agent productivity, customer engagement, and customer loyalty, it is time to worry less about ultimate accuracy and take a bite out of the initially intimidating pi that is contact centre analytics.

Fashion 52

Fashion Insights Interaction Customers 52