Remove Customer Expectations Remove E-support Remove Insights Remove Interaction
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Speech Analytics: Turning Conversations into Actionable Insights

InMoment XI

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. How Does Speech Analytics Work?

Insights 260
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience.

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What You Need to Know About Contact Center AI

InMoment XI

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. It aims to streamline and improve various aspects of customer service, from handling routine inquiries to providing personalized assistance. What is Contact Center AI?

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Why You Should Build an Omnichannel Customer Experience

InMoment XI

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What are the Advantages of Omnichannel Customer Experience?

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5 Strategies to Gain VoC Insights from Knowledge Base

SurveySensum

A fitness app team was analyzing its user interactions. Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services.

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Transactional Net Promoter Score for Targeted Insights

SurveySparrow

Transactional Net Promoter Score (TNPS) is a customer satisfaction metric that focuses on evaluating and understanding customer loyalty and satisfaction based on specific transactions or interactions with a company. Quickly turn valuable feedback into actionable insights for sustainable growth and success!

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. E-commerce sales are now projected to reach $7.4 Multiple customer support options.