Why the End-to-End Customer Experience Should Be A Priority
InMoment XI
SEPTEMBER 19, 2024
The end-to-end customer experience is important because it can be key to retaining customers. 86% of customers agree that they would switch to a competitor after three or fewer negative experiences with a brand. Before this restructuring, customers had to go to a third-party platform to take a survey. References Emplifi.
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