Lumoa

APRIL 28, 2024

Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

ChurnZero

FEBRUARY 28, 2020

Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. as a potential good starting place.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Ecrion

MARCH 27, 2020

Before I go any further, let me state that I’m a practitioner and proponent of the Customer Success (CS) movement. Customer Success is about ensuring B2B customers achieve their desired outcomes from the relationship with their vendor. Defining a Successful Customer Experience Project.

Customer Experience 74

Customer Experience B2C Customer Journey Mapping Metrics 74

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Customer Success 105

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 105

ChurnZero

JUNE 27, 2023

In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? In my view, an effective digital customer success strategy has four key steps involving: Customer data Customer segmentation Automation A customer journey map 1.

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

SmartKarrot

OCTOBER 26, 2022

Since this is a corporate decision, you should consult with other departments of the organization, like the marketing team, a customer success team , and business stakeholders. Track customer touchpoints and streamline communications using relevant metrics. That means favoring customization above generic.

B2B 11

B2B Management Touchpoint Advertising 11

Bold360

DECEMBER 1, 2016

Companies get too fixated on the quantitative side and forget that at the end of the day the experience as it is perceived and described by humans (and customers are humans, not just NPS-score carriers) is fluid and filled with shades of grey. Pete has evaluated and bought three enterprise-grade customer experience software solutions.

Customer Experience 104

Customer Experience Customers Consulting E-support 104