LoyaltyPlus

NOVEMBER 24, 2018

Both e-commerce and bricks & mortar companies are exploring various channels to not only retain current customers but attract new business. From coins to cards to apps – loyalty in business takes on a new form. These programmes are now very much linked to brand strategy and development.

E Commerce 40

E Commerce Retail Social Media Loyalty 40

LoyaltyPlus

NOVEMBER 24, 2018

Both e-commerce and bricks & mortar companies are exploring various channels to not only retain current customers but attract new business. From coins to cards to apps – loyalty in business takes on a new form. These programmes are now very much linked to brand strategy and development.

E Commerce 40

E Commerce Retail Social Media Loyalty 40

eglobalis

JUNE 27, 2024

Introduction Delivering superior customer experience (CX) is paramount for business success. A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions.

Customer Experience 396

Customer Experience Customer Centricity Net Promoter Score Government 396

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Customer Experience 52

Customer Experience Net Promoter Score Customer Journey Mapping Touchpoint 52

Kustomer

FEBRUARY 6, 2024

Features and Customization Robust features and customization options are another essential factor to consider as they enable organizations to tailor the software to their specific needs, improve efficiency, adapt to changes, and enhance the overall user experience. And this is where Kustomer can help.

2024 91

2024 Multi-Channel Omnichannel E-support 91

Kustomer

FEBRUARY 19, 2024

For example, you can customize the look and feel to match your company’s branding, providing a consistent customer experience across all touchpoints. The feature is designed to be both an internal resource for agents and an external resource for customers. Request Live Demo. ? Field Service Lightning.

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52