4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine
InMoment XI
JULY 4, 2022
Customer Acquisition: This comes from supporting the brand positioning and positive word of mouth. Customer Retention: Forrester research shows that a customer who receives a positive experience is 2.7x’s likely to remain with your brand as opposed to a customer who has had a negative experience.
Let's personalize your content