Customer Relationships Customer Satisfaction Customer Service Representative White Paper 
Comm100
APRIL 8, 2016
Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? White Paper] The Guide to Becoming a Top Performing Live Chat Operator.
Comm100
NOVEMBER 15, 2017
This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. First contact resolution is a necessary part of reducing customer effort and increasing customer satisfaction.
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