InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Quadient

MAY 23, 2022

While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. The quality of the interaction, either personal or automated, is the primary driver of customer satisfaction. Customer Experience. Social Media Image.

Contact Center 105

Contact Center White Paper Document Social Media 105

Beyond Philosophy

MAY 14, 2015

Goodness knows you have several examples of what happens when an organization violates the trust of the Customers’ it serves ( Target, General Mills ). Do you know what your self-service options are like from a Customer’s perspective? However, you can violate the trust in ways other than a data breach or poor policy decision.

White Paper 160

White Paper 2014 2015 2012 160

Comm100

APRIL 8, 2016

Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? “We see our customers as invited guests to a party, and we are the hosts.

Customer Service 43

Customer Service Social Media White Paper Call Center 43

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Select List of CRM solutions. Salesforce.

White Paper 71

White Paper Advertising Sales Social Media 71

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.

Financial 144

Financial White Paper Books Airlines 144

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. And, in the day and age of social media, negative word-of-mouth from unhappy customers can spread like wildfire, tarnishing your reputation.

Communication 66

Communication Social Media B2C White Paper 66