Crash and Churn: survey reveals the customer service fails that cause attrition
TechSee
OCTOBER 2, 2019
The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Customer churn is triggered by high effort.
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