Totango

JANUARY 4, 2019

In order to implement a customer-centered approach, your success team must adopt a new way of thinking when it comes to the marketing strategies they implement. To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI.

Customer Centricity 79

Customer Centricity ROI Marketing Return on Investment 79

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Watch the webinar on-demand.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

InMoment XI

NOVEMBER 7, 2024

Triggers prompt automated responses, such as sending a thank you email after a purchase, offering a discount to customers who haven’t engaged recently, or delivering relevant content after someone attends a webinar. Personalize at Scale Once you have this in place, you can fully implement your customer experience automation solution.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. Embracing the emotional parts of the Customer Experience right from the start. Most businesses focus on the internal operations of the experience rather than looking at it from the Customer’s perspective. I couldn’t agree more.

ROI 74

ROI Net Promoter Score CEM 2014 74

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Totango

FEBRUARY 28, 2020

This makes customer retention critical. The only way to stay relevant to your customers over time is to anticipate future needs and deliver continual growth. Your customer engagement strategy should always prioritize product expansion and new ways for your customers to achieve success. That’s for 1:1 touchpoints.

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

Totango

SEPTEMBER 1, 2020

Renewal decisions are made at any time during the customer journey and are the direct result of the customer experience. Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Ways to Predict Customer Churn.

Net Promoter Score 107

Net Promoter Score NPS Seminar ROI 107

ClientSuccess

NOVEMBER 22, 2022

Learn How to Align Your Customer Success and Marketing Teams. As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. But what if we told you that understanding your customers was the key to success? Create a Customer Advisory Board for Your Company.

Customer Success 69

Customer Success Marketing Social Media Events 69

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.

B2B 52

B2B Marketing Social Media Advertising 52

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Demonstrated ROI – does the customer have proven results?

Marketing 64

Marketing Webinar Reference Events 64

Gainsight

FEBRUARY 1, 2023

Once discovered, you may need to work with various teams to identify the best way to solve the problem and how best to configure the customer’s system to meet their current needs. Community-driven Adoption Use office hours, webinars, and your customer community to drive adoption at scale across your customer base.

Multi-Channel 52

Multi-Channel Customer Success Webinar ROI 52

Think Customers

MAY 13, 2020

The pandemic has shown how customers can adapt to change. For customer service to be proactive, they need to take the lead on utilizing the channels that are out there. Enable strategies with ROI potential. They’re experiencing real changes that are affecting customers as well as themselves.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Gainsight

DECEMBER 10, 2019

. #1 Way to prevent churn: Provide (and prove) ROI. A common misconception among many Saas businesses is that customer churn is the result of customer unhappiness, but that’s not necessarily true. In fact, it’s entirely possible for customers to be unhappy with their experience but still stay with a service.

ROI 40

ROI Social Media Communication Webinar 40

Tricia Morris

MAY 26, 2015

When companies engage and respond to customer service requests over social media, those customers end up spending 20% to 40% more with the company, notes a Bain & Company study. Customer Retention through Action on Feedback. Helping and Selling Customers on Chat. . with Customers across Channels .

Sales 86

Sales Customer Service Poor Customer Service Social Media 86

inmoment

JUNE 8, 2020

That’s why it’s important for brands to sit down and define specific, concrete goals that they want to achieve through the power of customer experience. Think about what you want your organization to accomplish—could the company stand to improve its customer retention?

Government 52

Government Net Promoter Score Financial Metrics 52

BirdEye

DECEMBER 8, 2023

By regularly sharing content and promotions and interacting with your audience, you stay top-of-mind when customers need carpet cleaning services. This can increase brand recognition, customer retention, and business growth. This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI.

Marketing 59

Marketing Social Media Advertising B2B 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. She has become the “go-to” person for building the ultimate Customer Success model. Upcoming Webinar.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

inQuba

SEPTEMBER 1, 2020

Businesses are scrambling to reimagine their operations and adapt to the new customer mindset, with customer retention moving swiftly to centre stage as new business stalls. A continuous learning and adaptation process is required for survival, and customers’ journeys need to be managed rather than passively spectated.

Management 52

Management Customer Journey Reference Insurance 52

CustomerSuccessBox

DECEMBER 24, 2021

Highlight the ROI or the value that they received or the positive impact that your product was able to offer. Reimagining the way processes work can tremendously improve customer experience. This way each touchpoint with your customer-whether it’s through marketing, or sales, or product team- is an opportunity to make that impression.

Customer Success 52

Customer Success Chief Customer Officer Customer Journey Mapping Touchpoint 52

Gainsight

OCTOBER 30, 2018

That means for every customer you allow to churn, you’re not just sacrificing the potential revenue they could bring in, but also the money you already invested to get them as customers. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2:

ROI 61

ROI Customer Retention Social Media Roadmap 61

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. • Webinars.

2016 80

2016 Customer Success Webinar Customers 80

Bold360

JUNE 19, 2019

Are customers not converting on your website, wasting advertising spend? Is customer retention too low, yielding a poor ROI on marketing and sales efforts? Or are your agents overloaded, preventing them from delivering high-quality customer service? What is your business’s problem? The post Hungry for AI?

E Commerce 45

E Commerce E-support Metrics Contact Center 45

Totango

SEPTEMBER 4, 2020

It is the process of turning reliable customer data into meaningful customer interactions that produce value. When your enterprise adopts a tech-touch digital strategy, it begins to evolve a scalable, measurable approach to customer success that increases customer retention.

Customer Success 63

Customer Success Communication Customer Relationships Customers 63

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Customer Success Manager Location: Birmingham, England, United Kingdom (On-site) Organization: Advanced As a Customer Success Manager, you will ensure the customers recognize the ROI of their investment and help them drive to optimum performance and outcome. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

AUGUST 31, 2018

Upcoming Webinar. Customer Education: The Secret to Scale in Customer Success. Over the past several years, B2B SaaS companies have made a wave of investments in growing Customer Success functions. Not only must these companies compete for the same talent, but they inflate their Customer Retention Costs.

Net Promoter Score 45

Net Promoter Score Webinar Customer Success 2018 45

ChurnZero

OCTOBER 25, 2019

It is time to boldly revamp your onboarding process to instead focus where your customers struggle the most – developing the capacity to drive internal success on their own. No worries if you missed the webinar (or would just simply like to view it again) you can view it on-demand here. Upcoming Webinar.

Webinar 49

Webinar Customer Success Customers Chief Customer Officer 49

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience.

Net Promoter Score 20

Net Promoter Score Webinar Leadership Metrics 20

ChurnZero

DECEMBER 16, 2022

In our webinar, “ Focusing on ICBs to accelerate user adoption and success ,” Jason shares strategies for mapping and rewarding ideal customer behaviors to drive adoption, product engagement and customer retention. But you probably assumed that you’d get 100% user adoption in that.

Customer Success 98

Customer Success Customers Metrics Financial 98

C3Centricity

DECEMBER 3, 2018

(Source: RightNow Customer Experience Impact Report). By 2020, customer experience will overtake price and product as the key brand differentiator. Source: Customers 2020 Report). A 10% increase in customer retention levels result in a 30% increase in the value of the company. Source: Bain & Co).

2016 59

2016 Poor Customer Service Social Media 2020 59

Amity

FEBRUARY 21, 2018

There’s a lot that goes into effective Customer Success Management, but the end goal is always to guide the customer to achieve maximum ROI, in turn, preventing them from churning. Now that you know what Customer Success is, what do you need to be successful in the role? So, ready for this?

Customer Success 77

Customer Success Net Promoter Score Measurement Customers 77

SurveySparrow

MARCH 29, 2023

Hold the buyer’s attention with the help of podcasts and webinars. So the onus is on the eCommerce store to keep their existing customers satisfied. In fact, a sale is the beginning of the customer experience process. The objective should be to maximize your ROI from the customer. Create videos that tell a story.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

Pointillist

NOVEMBER 11, 2019

Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. How many customers took that path? What percentage of customers who took that path eventually churned? Why is First Call Resolution So Important?

Call Center 74

Call Center Metrics Multi-Channel Banking 74

SmartKarrot

JANUARY 27, 2022

Reasons account-based intelligence compliments customer success. Customer success is defined as proactively expecting customer questions and challenges to find solutions. The intention is to ensure customer retention and reduce churn by ensuring clear communication and support.

Sales 10

Sales Customer Success Marketing ROI 10

CSM Practice

JULY 6, 2020

Ironically, 7 out of 10 SaaS founders and executives are obsessed with new customer acquisitions and net new growth. 3. Greater ROI. Customize your content so that it is informative, responsive to current landscapes, specific to customer needs, and highlight how your solution solves them. Webinar Marketing.

Sales 71

Sales Customer Success Connections 2008 71

CSM Practice

JULY 6, 2020

Ironically, 7 out of 10 SaaS founders and executives are obsessed with new customer acquisitions and net new growth. 3. Greater ROI. Customize your content so that it is informative, responsive to current landscapes, specific to customer needs, and highlight how your solution solves them. Webinar Marketing.

Customer Success 71

Customer Success Sales Connections 2008 71

Joe Rawlinson

JANUARY 31, 2018

Conduct Webinars to Answer Questions in Real Time. It’s hard to compete in business without the ability to always have face-to-face customers interactions. But in today’s digitally-driven age, consumers are looking for new ways to connect with and learn from brands in real time and many are turning to webinars.

Consumers 83

Consumers Brands Marketing E Commerce 83

BirdEye

MARCH 24, 2023

Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Creating valuable content , such as blog posts, whitepapers, or webinars, can help establish your business as an authority in your industry. A successful strategy requires proper metrics.

2023 98

2023 Return on Investment Social Media Sales 98