Customer Satisfaction Customer Service Representative Management Poor Customer Service 
ProProfs Chat
MAY 21, 2020
According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?
Playvox
APRIL 19, 2023
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.
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ShepHyken
AUGUST 11, 2023
This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” What are the immediate impacts of listening to your customers carefully?
TechSee
JANUARY 21, 2020
These numbers cause major headaches for contact center managers in terms of lower productivity, not to mention the costs of recruiting and training replacements. They experience higher Average Handing Time (AHT), lower First Contact Resolution (FCR) rate, disappointing customer satisfaction scores and higher churn.
CSM Magazine
MAY 15, 2024
These examples can come from your research or personal experiences as a customer or service provider. For instance, if you’re writing about the importance of empathy in customer service, you could share an anecdote about a time when a customer service representative went above and beyond to understand and address your concerns.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
Second to None
APRIL 8, 2019
In doing so, make sure to avoid these three types of representatives that will inevitably drive customers away and discredit your brand’s reputation. The Unprofessional Customer Service Representative. Excellent customer service requires the proper language, cadence, and tone. 1] [link]. [2]
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