LiveChat

OCTOBER 16, 2018

In the competitive markets these days, if there is anything that determines your organization’s success or failure, then it is your customer service. Though price and product have their significance, what excellent customer support can do to your business is irreplaceable. They keep coming to you for more.

Net Promoter Score 50

Net Promoter Score Social Media E Commerce E-support 50

Comm100

SEPTEMBER 22, 2016

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Amazon is well-known for putting the customer first.

Books 71

Books Customer Service Culture E-support 71

ShepHyken

JULY 3, 2020

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers.

E Commerce 121

E Commerce E-support Multi-Channel Customer Service 121

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. These platforms enable companies to record, transcribe, and analyze customer interactions, providing valuable data for evaluation and improvement. How Does Conversational Intelligence Work?

E Commerce 10

E Commerce E-support Travel Sales 10

ShepHyken

APRIL 2, 2021

When it comes to angry customers , you may think that someone is only causing a commotion to save a quick buck, but you would be wrong. First, it devalues your product or service to them by making them believe it’s not worth the full price. Misconception #2: Customers only want self-service options. In the U.S.

Customer Service 112

Customer Service E Commerce E-support Average Handle Time 112

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Be available to your customers .

Customer Experience 87

Customer Experience E Commerce E-support Social Media 87

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Annette Franz.

Customer Service 59

Customer Service Customer Experience Books Magazine 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Annette Franz.

Customer Service 52

Customer Service Customer Experience Books Magazine 52

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. Give your customers peace of mind by enacting liberal return policies.

E Commerce 54

E Commerce E-support Social Media Retail 54

ProProfs Chat

MAY 1, 2020

And while you create one or update an existing one, make sure you take customer feedback into account. If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85