Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud
Talkdesk
JULY 31, 2017
Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. What do you hear from customers about proactive service? Absolutely.
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