How Tech Uses CX Metrics to Find Bottlenecks to Product Led Growth
Wootric
JULY 5, 2020
Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Classic CX surveys like NPS, PSAT, CSAT, and Customer Effort Score(CES) monitor customer sentiment — providing critical insight into behavioral and revenue metrics. NPS Surveys ask two questions….
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