InMoment XI

NOVEMBER 2, 2022

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. Why Is Showing the Value of Customer Experience So Difficult? An ROI Example from an InMoment Client.

ROI 370

ROI Return on Investment Airlines Call Center 370

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JUNE 5, 2024

Road Map Listening: Shifting from static to conversational feedback solicitation. Unlike our competitors, InMoment offers a truly integrated experience that combines data from multiple sources, providing a holistic view of customer feedback. Understanding: Summarizing data for rapid insights and integrating various data types.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

NOVEMBER 7, 2024

Customer Support Teams Customer experience automation allows frontline customer support teams to automate responses to common inquiries, route tickets to the right agents, and send proactive updates. Once completed, you must identify the touchpoints that can be improved through customer experience automation.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Alida

JANUARY 26, 2017

Owner Arthur Blank has instilled a culture of fan-centricity, mandating everyone in the organization to deliver a superb experience. Instead of obsessing over the ROI of everything, the company believes that dollars and cents will work themselves out later if the fan experience comes first. “We

Sports 174

Sports Entertainment Webinar Guest Experience 174

SurveySparrow

JUNE 30, 2023

Measures success through usability testing, user feedback, task completion rates, and conversion rates. The Power of Customer Experience (CX) Design: Why It Matters At its core, customer experience design is about putting your customers at the heart of your business strategy. Here’s a glimpse into the CX design process: 1.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52