Think Customers

MAY 18, 2021

At a time when more people than ever are demanding an excellent customer experience (CX) from the private sector, federal agencies are increasingly focused on improving the government customer experience. What do you want to achieve by implementing this technology? Here are key highlights from the conference.

Government 59

Government Insights Customer Experience Contact Center 59

CSM Magazine

APRIL 30, 2024

Achieving a 360-degree customer view involves integrating various data sources and technologies to create a comprehensive profile of each customer. Here are some key technologies and practices that can help achieve a 360-degree customer view: 1.

E Commerce 52

E Commerce Technology E-support Loyalty Programs 52

West Monroe

JULY 16, 2024

Companies must also develop processes for data analysis that enable teams to measure success and develop actionable insights that drive continuous product improvement. Create a cycle for developing and testing hypotheses Once data collection and analysis methods have been codified, the next step is to turn this data into insights.

Insights 52

Insights Customer Insights Hospitality Government 52

InMoment XI

JULY 19, 2023

By analyzing customer data, conducting surveys, and studying customer feedback, they uncover valuable insights that can drive transformative changes. Leveraging Data-Driven Insights: Customer experience experts are skilled in analyzing data to uncover patterns, trends, and customer preferences.

Customer Experience 195

Customer Experience ROI Customer Centricity Omnichannel 195

BlueOcean

OCTOBER 14, 2024

Need some insight? Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. If yes, provide details on the platform, available insights, and reporting standards.

Contact Center 156

Contact Center Culture Measurement Technology 156

BlueOcean

OCTOBER 14, 2024

Need some insight? Below you’ll find six key sections of questions: Company overview Agent Hiring & Management Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. If yes, provide details on the platform, available insights, and reporting standards.

Contact Center 156

Contact Center Culture Measurement Technology 156

Clarivate

MAY 21, 2024

The platform serves as a technology backbone, enabling accelerated and consistent deployment of AI capabilities across our Academia & Government portfolio of solutions. Specialized APIs We offer internal, task-specific APIs tailored for distinct product needs.

Government 129

Government User Experience Document Innovation 129

Magellan Solutions

AUGUST 26, 2021

Data Governance is Critical for SMEs Wherein BPO Philippines Helps to Improve. How SME Can Improve Their Data Governance Through Data Management Outsourcing. Data governance means planning, oversight, and control over management of data and the use of data and data-related sources. . Outdated technologies or tools.

Government 52

Government Document Management Information 52

West Monroe

JULY 16, 2024

Companies must also develop processes for data analysis that enable teams to measure success and develop actionable insights that drive continuous product improvement. Create a cycle for developing and testing hypotheses Once data collection and analysis methods have been codified, the next step is to turn this data into insights.

Insights 40

Insights Customer Insights Hospitality Government 40

SurveySensum

FEBRUARY 9, 2024

The insights you gain from the process can lead to informed decision-making and sustainable growth. Here are seven tips to ensure your market research endeavors yield meaningful and accurate results and insights. Writing down beliefs can skew your results and lead to inaccurate insights. Keep reading for some useful tips.

Insights 52

Insights Marketing 2022 Reference 52

West Monroe

SEPTEMBER 28, 2023

The episode delves into prompt engineering, fine-tuning, and data governance, offering insights into navigating AI adoption for impactful results. Listen to "AI Dilemma: What Comes First, the Technology or the Use Case?" This Is AI, Episode 2: AI Dilemma: What Comes First, the Technology or the Use Case? on Spreaker.

Technology 52

Technology Government Innovation Insights 52

West Monroe

AUGUST 29, 2023

The focus is warranted: Investment is high, use cases are proliferating, and adoption is advancing before governance can catch up to manage risk. Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. But we see a common trend emerging.

Technology 52

Technology Government Insurance Insights 52

West Monroe

AUGUST 29, 2023

The focus is warranted: Investment is high, use cases are proliferating, and adoption is advancing before governance can catch up to manage risk. Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. But we see a common trend emerging.

Technology 52

Technology Government Insurance Insights 52

BlueOcean

SEPTEMBER 10, 2024

We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. If yes, provide details on the platform, available insights, and reporting standards.

Contact Center 156

Contact Center Average Handle Time Culture Measurement 156

BlueOcean

SEPTEMBER 10, 2024

We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. If yes, provide details on the platform, available insights, and reporting standards.

Contact Center 156

Contact Center Average Handle Time Culture Measurement 156

NICE inContact

APRIL 29, 2019

Government agencies often times struggle to deliver a customer experience on par with what their citizens receive when they interact with private-sector businesses. Aging contact center technology can become a major hurdle. If so, cloud contact center technology may be the solution to your dilemma.

Government 54

Government Contact Center Omnichannel Technology 54

Thematic

AUGUST 22, 2024

But that can be hard without the proper structures and technologies and if your research team is overwhelmed and under-resourced. The technology speeds up complex analysis and breaks down access barriers, meaning insights can be harnessed strategically for product innovation, business growth, and decision-making.

Government 62

Government Feedback Customer Insights Webinar 62

West Monroe

FEBRUARY 18, 2024

Digital consumer lending has revolutionized the way people access credit by leveraging technology to streamline the loan application and approval process. This includes: Hyper personalization: Banks are moving to new marketing platforms that enable customers to build their own products, fostering loyalty and improves retention.

Consumers 52

Consumers Technology Banking Financial 52

West Monroe

FEBRUARY 18, 2024

Digital consumer lending has revolutionized the way people access credit by leveraging technology to streamline the loan application and approval process. This includes: Hyper personalization: Banks are moving to new marketing platforms that enable customers to build their own products, fostering loyalty and improves retention.

Consumers 52

Consumers Technology Banking Financial 52

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

InMoment XI

DECEMBER 6, 2021

Customer experience (CX) technology has taken what used to be a days-long process and condensed it to minutes. However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback. What is your plan to keep your team current on technology? Boy, how times have changed!

Feedback 370

Feedback Management Technology Government 370

Forrester's Customer Insights

OCTOBER 16, 2020

Technology transformation is a fundamental lever to change the working of government overall.

Government 36

Government Technology Customer Focused Customers 36

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. Even the government came out against it. Prius has an environmental-friendly framing around conserving gas, whereas Tesla’s is of style, technological innovation, and performance. The Takeaway.

Insights 153

Insights Customer Experience 2021 Books 153

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail.

Government 47

Government Omnichannel Multi-Channel Contact Center 47

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

Technology 52

Technology Customer Experience Social Media Customer Journey Mapping 52

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. If yes, provide details on the platform, available insights, and reporting standards.

Customer Care 177

Customer Care Contact Center Culture Measurement 177

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105

Financial Government Healthcare 2022 105

CSM Magazine

OCTOBER 18, 2024

With the ability to generate human-like content such as text, speech, images and video, this groundbreaking technology will revolutionise customer experience (CX) like never before. This positions the technology to be hugely disruptive going forward. Generative AI continues to take the world by storm. In a word – everything.

Customer Experience 52

Customer Experience Innovation Government Technology 52

Optimove

JULY 24, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The goal: optimizing lotteries’ online marketing campaigns The growth marketing team at Scientific Games was looking to help the government sponsored lotteries they support with effective social media programs.

Innovation 52

Innovation 2029 Social Media Government 52

Avaya

MARCH 20, 2018

We in the tech industry can take real pride in the contribution that technology has made to furthering happiness by enhancing and transforming the way people work, play, and engage with each other. The digitization of customer engagement is giving organizations much deeper insight into satisfaction trends—and much greater challenges.

Measurement 57

Measurement Technology Government Banking 57

InMoment XI

MAY 18, 2023

The latest eNVy data is available immediately for customers and InMoment provides Experience Improvement solutions through technology and services that help automotive and mobility companies around the globe make smarter decisions that help exceed buyer expectations. Clair , our syndicated research lead. Want Access to the eNVy Award Study?

2022 195

2022 Automotive 2023 Sports 195

BlueOcean

OCTOBER 7, 2024

Technology The pace of change in the contact center industry is mind-blowing. Not too long ago, modern CRM integrations and call routing features felt like the pinnacle of customer experience technology. Today, 80% of industry leaders agree on the importance of AI, bots, and automation – even for agent-assisted tasks.

Contact Center 156

Contact Center Culture Leadership Call Center 156

BlueOcean

OCTOBER 7, 2024

Technology The pace of change in the contact center industry is mind-blowing. Not too long ago, modern CRM integrations and call routing features felt like the pinnacle of customer experience technology. Today, 80% of industry leaders agree on the importance of AI, bots, and automation – even for agent-assisted tasks.

Contact Center 156

Contact Center Culture Leadership Call Center 156

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. THQ: People often think of Zoom as a key technology that got us through the pandemic. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

ShepHyken

MAY 19, 2024

99% of Consumers Rely on Online Reviews Before Making Purchases by Jon McDonald (CardRates) Reviews offer insight that an online description can’t and provide feedback from customers who have used or previously purchased the product of interest. I have added my comments about each article and would like to hear what you think too.

Article 86

Article Customer Service 2024 Government 86

CSM Magazine

MAY 19, 2021

Capita today announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract. Capita will integrate a range of new AI technologies into Southern Water’s services and systems, providing a faster and more seamless service to its customers.

Technology 52

Technology Customer Service Government Touchpoint 52

Optimove

SEPTEMBER 11, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: A well-designed marketing technology (martech) stack is crucial for delivering seamless customer experiences. Their journey offers valuable insights for businesses on building and evolving a martech stack that drives customer engagement and business growth.

Sports 52

Sports 2024 2022 Government 52