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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guestsexperiences before, during, and after their reservation.

Hotels 260
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How Casinos Are Revolutionizing Customer Service with Technology

CSM Magazine

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience.

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How AI Customer Feedback Can Revolutionize Customer Experience

InMoment XI

Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. This speed and precision ensure that businesses receive timely and reliable insights. The company can then focus on improving battery technology in future product iterations.

Feedback 260
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How to Enhance the Guest Experience: Trends and Best Practices

InMoment XI

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

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InMoment named Leader in Forrester Wave™: Text Mining and Analytics, Q2 2024: A Comprehensive Breakdown

InMoment XI

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Understanding: Summarizing data for rapid insights and integrating various data types. Road Map Listening: Shifting from static to conversational feedback solicitation.

2024 260
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SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider

CSM Magazine

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

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Guest experience: Trends, tips & Best practices for 2021

Qualtrics

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.