Beyond KPIs and Metrics: How to Measure Outsourced Call Center Performance
BlueOcean
AUGUST 13, 2024
In the outsourced call center world, we measure everything in terms of percentages: minutes and seconds, dollars and cents. Measuring deep into the trenches of the contact center is an absolute must. All these contact center metrics and more add up to give us a picture of call center performance. What is the Average Handle Time?
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