How to Prove the ROI of Your Voice of the Customer (VoC) Program
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JULY 19, 2019
Some are calling CX the new marketing, others are calling it the new brand. A recent McKinsey survey showed customer satisfaction with health insurance is 73% more likely when customer journeys work well than when only touchpoints do. There is greater ROI when the holistic customer journey is the focus. Let me explain. .
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