How to Prove the ROI of Your Voice of the Customer (VoC) Program
GetFeedback
JULY 19, 2019
Some are calling CX the new marketing, others are calling it the new brand. Too many companies focus on customer touchpoints. A touchpoint is any interaction that might influence the way your customer feels about your product, brand, or business. There can be dozens—even hundreds—of touchpoints. Let me explain. .
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