SurveySensum

MARCH 10, 2025

With 95% of customers stating that good experiences drive loyalty, brands cant afford to ignore real-time insights from conversations. Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty. Thats impossible, right?

Interaction 52

Interaction Insights Social Media Customer Service Representative 52

BirdEye

MARCH 10, 2025

You’ve updated your logo, website, and social media, but now the tricky part is changing your Google My Business name. A name change can affect how your business appears in search results, how customers perceive you, and how your reviews and rankings are handled. Lets say your business is undergoing a rebrand.

Social Media 52

Social Media Demo Information Customer Engagement 52

Calabrio

MARCH 10, 2025

On the one hand, offering flexible returns is a key part of meeting expectations and supporting an effective overall customer experience. However, even outside of this cohort, returns can combine to create a cycle that negatively impacts both profitability and customer satisfaction.

Retail 40

Retail Brands Contact Center Apparel 40

Calabrio

MARCH 10, 2025

In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Communication and Interaction Tools Effective communication is the foundation of customer service success. So, how are teams looking to increase revenue and drive savings?

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

What trends can online merchants expect after more than two years of exponential growth? From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels. The impact of social commerce in working with Gen Z and Generation Alpha.

2023

CSM Magazine

MARCH 10, 2025

While these aspects are crucial, one of the most defining factors of customer experience is the tone of voice a business uses. Whether through help-desk interactions, marketing messages, or automated responses, voice moulds perception and can ultimately determine customer loyalty. What Is a Companys Voice? Personalisation is key, too.

Customer Experience 52

Customer Experience Reference Communication Customers 52