CSM Magazine

APRIL 10, 2025

Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. Customers today expect faster resolutions, intuitive experiences, and tailored interactions when they engage with your brand. Heres how to get it right. Heres how to get it right.

Multi-Channel 52

Multi-Channel Call Center Touchpoint Customer Satisfaction 52

CSM Magazine

APRIL 10, 2025

By automating interactions with natural, human-like conversations, businesses can not only save time but also enhance the overall customer experience. Conversational AI provides instant responses to customer queries, keeping them engaged without delays. What is Conversational AI?

E Commerce 52

E Commerce E-support Books Healthcare 52

CSM Magazine

APRIL 10, 2025

LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards. A Recognition Built on Customer Trust The Service Hero Award is a highly regarded benchmark for service excellence in Kuwaits retail industry.

Brands 52

Brands 2010 2024 Retail 52

Optimove

APRIL 10, 2025

Managing Customer Data: CDP vs CRM Understanding the tools that manage and activate customer data is crucial for marketers. Two of the most talked-about platforms in this space are the Customer Data Platform (CDP) and Customer Relationship Management (CRM) system. CDPs help you understand them.

Download 52

Download Customer Journey Customer Relationship Management Sales 52

Think Customers

APRIL 10, 2025

Posted as part of a partnership with the European Customer Experience Organization (ECXO) and Ricardo Saltz Gulko. Read full version here: [link] Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business strategy of an organization.

B2B 52

B2B Net Promoter Score Effort Score Financial 52

Think Customers

APRIL 10, 2025

Gone are the days of using rigid rules to prioritize case investigation, triangulating 10-15 signals, and spending weeks to review, escalate, and respond to suspected fraud, said Philip Say, vice president, solutions and product management, TTEC. Its just night and day. Weve gone lightspeed ahead with these types of capabilities.

Webinar 52

Webinar Travel Healthcare Banking 52

InteractionMetrics

APRIL 10, 2025

A lot of businesses collect customer feedbackbut do they turn it into real insight, or just a stack of random data? An even bigger question: do they actually know which types of customer satisfaction surveys best match their goals? Great for reaching large customer segments, but often ignored if not well-designed or personalized.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Feedback Metrics 40