C3Centricity

APRIL 19, 2025

There can be no doubt that today’s buyers have evolved into sophisticated decision-makers who demand more than just quality products to achieve consumer loyalty. As we navigate through 2025, the consumer landscape continues to shift at an unprecedented pace, challenging CPG brands to move beyond reactive strategies and embrace a truly consumer-centric approach.

Consumers 62

Consumers Loyalty Brands 2025 62

IntouchInsight

APRIL 19, 2025

A customer swings by your store on the way to work, grabs a breakfast sandwich, taps the screen to pay, and waits. Nothing happens. Anothers mobile order isnt ready when they arrive. A driver at the pump fumbles with the loyalty app, unsure if it even worked. These moments may seem small, but in a convenience store, every second counts.

Loyalty 62

Loyalty Customers 62

Forrester's Customer Insights

APRIL 19, 2025

Root your planning and actions in your customers and leave room to innovate, while controlling the risks you can.

Marketing 26

Marketing Innovation Customers Consumers 26

ShepHyken

APRIL 21, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Are the Results from GenAI in Customer Service? Case Studies from Verizon, ING & United Airlines by Rebecca Sentance (Econsultancy) From improved customer satisfaction to an uplift in sales, we examine three companies who have successfully applied GenAI in custome

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

BirdEye

APRIL 21, 2025

From independent shops in Manchester to small bakery in Bristol to service providers in London, UK businesses know how much damage just a handful of negative reviews can do. In a world where customer decisions are shaped in seconds, a 3.9-star rating instead of a 4.5 can mean the difference between getting chosenor getting overlooked. Thats why the temptation to buy Google reviews in the UK is growing.

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