insights-innovation 
C3Centricity
FEBRUARY 8, 2025
The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Deep Customer Insights Power Business Success Insight is the cornerstone of every successful strategy. Does your Insight Development Process need an upgrade?
Optimove
FEBRUARY 11, 2025
See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Leveraging these insights transforms marketing from a reactive to a powerful predictive discipline, giving brands a decisive edge.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thematic
FEBRUARY 9, 2025
While analyzing this data can be challenging , the insights gained are invaluable. Google has been innovating in customer sentiment analysis for many years. Strategic Insights Based on Customer Feedback Modern customer sentiment analysis solutions can provide deeper insight than this. What is customer sentiment analysis?
Thematic
FEBRUARY 10, 2025
When used correctly, this tool will give you insights about your own business as well as your target market. The challenge is turning this chaotic information into clear, actionable insights, and that’s where text analytics steps in. They were able to gain specific and actionable insights with minimal effort.
Advertisement
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Totango
FEBRUARY 12, 2025
Enterprise customer health scores must capture these nuances and deliver actionable insights. AI-powered insights and early warning systems A core advantage of health scores is their ability to function as an early warning system. Its a commitment to continuous improvement and innovation, led by the customers youve got.
CSM Magazine
FEBRUARY 12, 2025
This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation. Our expert consultants will assess your current capabilities, benchmark against industry best practices, and provide actionable insights to drive your CX strategy forward.
Advertisement
Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes! Secure your spot now and embrace the future of call center efficiency and innovation! 📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. Embrace automation, collaborate with new technology, and watch how you thrive!
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. Employee/employer relationship insights to increase engagement. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. He will share with you: Market research on the shifting labor market.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. So, how can we take on this next, purpose-driven generation of consumers?
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
As a first time community, the MURAL team has been strategic, creative, and innovative. This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. The lessons they have learned and the advice they would give companies on the same journey. Save your spot!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
62 
Let's personalize your content