BirdEye
MAY 17, 2023
Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives.
Beyond Philosophy
JUNE 1, 2023
However, understanding the context in which your customer has your experience is critical to your customer strategy. When I started working in Customer Experience in 2001, people hadn’t thought about the experience economy, the customer experience, or anything else in this area.
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PeopleMetrics
FEBRUARY 13, 2018
Collecting feedback continuously on the customer experience will give you the information you need to know which touch points are working and which ones need change. Listen to your customers! Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.
ClearAction
MARCH 20, 2020
It wasn’t possible to merge them into a single, simple report for each General Manager. Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. This put a strain on my company and I was asked to contribute to our financial recovery by suspending our voice-of-customer outreach for a year.
PeopleMetrics
MAY 13, 2020
Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. About the Author. As CEO, he guides the company’s vision and strategy.
PeopleMetrics
JULY 20, 2020
Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Contact PeopleMetrics: About the Author.
PeopleMetrics
APRIL 9, 2018
Like many of my peers, I too broke into the customer experience space by way of the market research world—working at a large firm on a variety of highly valuable market research programs before founding PeopleMetrics in 2001. Sean has over 20 years of experience helping companies measure and improve the customer experience.
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