Experience Investigators by 360Connext

MAY 7, 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. In this CX Pulse Check, Jeannie Walters asked CX leaders at CXPA CX Leaders Advance and Qualtrics X4: The Experience Management Summit what we should have our finger on the pulse of when it comes to customer experience today. We’re peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape yo

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Zonka Feedback

MAY 7, 2024

With customer expectations evolving continuously, the ability to deliver personalized customer experiences has become a necessity for businesses nowadays. Marketing automation enables businesses to streamline repetitive tasks, nurture leads effectively, and engage with customers across various touchpoints effortlessly. Effective marketing automation tools help serve this purpose.

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Touchpoint Customer Expectations Marketing Engagement 59

Experience Investigators by 360Connext

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences. It’s time to test AI’s limits, see what it’s good at doing, and find out where it falls short.

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Innovative CX

MAY 7, 2024

There’s been plenty written about how to improve your customer experience. And of course, there’s equally as much written on the employee experience as well. Recognizing how important the linkage between these two is imperative to improving both experiences. The Colleague Experience differs from these two. For nearly ten years, I’ve been talking about how the colleague experience is about how we interact with one another to achieve an improved experience for our customers.

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? The answer is to streamline customer service through intelligent technology, AI-powered automation, and empowering agents.

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Think Customers

MAY 7, 2024

We’re thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO) , a leading CX business network that empowers leaders, people, and organizations in Europe and around the world to collaborate, discuss, generate brand awareness, learn, and grow. Join us as we continue to explore exciting developments in customer experience, innovation, employee experience (EX), design, adoption, and more—all related to digital media and customer eng

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CSM Magazine

MAY 7, 2024

The digital era has ushered in a new way to enjoy casino games, straight from the comfort of your home. A leading platform like jackpot city brings the excitement directly to you, with its online platform that mimics the thrill of being on a casino floor. It offers a diverse array of games, from the adrenaline of slot machines to the strategic gameplay of blackjack and roulette, presenting endless entertainment to its users.

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SurveySensum

MAY 7, 2024

Welcome to the private marketplace (PMP), where advertisers and publishers come together to optimize the buying experience and maximize campaign performance. In 2034, it’s anticipated that real-time trading will seize 25.9% of the market share, with the private market (PMP) segment forecasted to claim 19.0%. Sounds like PMP is a promising tool to use in a digital marketing strategy, doesn’t it?

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CSM Magazine

MAY 7, 2024

Hey, guess what? Getting the gang together for some fun team-building stuff is like the secret sauce to making your work vibe amazing! It’s all about shaking things up and getting everyone to mingle in a chill way, away from the usual grind. There exists a diverse range of team building activities and there’s something for everyone! Picture this: one day you’re untangling yourselves from a human pretzel, and the next you’re hunting for treasures like pirates.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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SurveySparrow

MAY 7, 2024

Since COVID and the digitalization era, the educational sector has dramatically transitioned. It’s no longer the old-school paper and pen method; many advanced tools have entered the picture and have reshaped the process of teaching and learning immensely. I’m here to guide you through a detailed comparison of the two top learning tools in the industry, helping you decide which one is better and which you should consider using.

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Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

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VDS

MAY 7, 2024

At the Knowledge 2024 event, ServiceNow and Genesys introduced the Unified Experience solution, combining Genesys Cloud’s AI capabilities with ServiceNow’s Customer Service Management (CSM) workflows. This partnership is set to transform customer interactions and enhance employee support. Key Takeaways: The Unified Experience solution aims to elevate customer service by integrating Genesys Cloud’s AI technology with ServiceNow’s workflow management.

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Brandwatch CX

MAY 7, 2024

What were the highlights of the Met Gala 2024? We analyzed the online conversation and here are the most talked about moments, celebrities, and designers.

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Forrester's Customer Insights

MAY 7, 2024

AI — a catchword and momentous concept — is all-consuming. It demands nearly as much energy as Argentina uses in a year, is the obsession of practically every marketer I meet, and is invoked breathlessly by those who have the most to gain and lose from it.

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SurveySparrow

MAY 7, 2024

Revenue in the Enterprise Performance Management Software market is projected to reach US$5.08bn in 2023. Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. And, simplifying employee performance reviews and coordinating staff objectives with corporate goals are two benefits of a smart performance management software solution.

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Forrester's Customer Insights

MAY 7, 2024

VMware Has Evolved Over the years, most of the Fortune 5000 have standardized on VMware technologies. However, once Broadcom announced its intent to acquire VMware, many of the tech leaders at these firms, concerned with the acquisition, began exploring options.

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Lithium

MAY 7, 2024

Hello Atlas members! If you haaven't sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights