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In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.
Dell set up its first center in Bangalore in 2001 and opened a second site in Hyderabad in 2002. This company was also among the earliest computer companies to outsource customerservice and technical support calls to India. Also, Telstra is set to create a new Telstra innovation and capability center in Bangalore.
One user described Gorgias as an innovative platform that is hard to navigate: “ It can be hard to navigate the Macros in Gorgias. Kayako Kayako is a customerservice tool with a strong focus on simplicity and efficiency, stemming from its roots and guiding philosophy. However, it may not be as suitable for managers.
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