2001 Innovation Leadership 
TechSee
JANUARY 25, 2023
Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.
West Monroe
MARCH 29, 2022
From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.
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OpinionLab
DECEMBER 17, 2018
Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.
CSM Magazine
AUGUST 3, 2021
Most recently, he was Vice President, International Operated Markets, where he led a customer-led, growth-focused approach to support the country leadership teams. Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts.
CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
Beyond Philosophy
MAY 17, 2016
CMC Thought Leadership Principal, Beyond Philosophy. When companies are innovative and inclusive with staff, all parties benefit. Michael Lowenstein, Ph.D., Some may remember an episode of ‘90’s sitcom ‘Murphy Brown’ in which Candace Bergen, as Murphy, is viewing a focus group about her news program, FYI , through the two-way mirror.
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.
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